Enterprise resource planning (ERP) is defined as the ability to deliver an integrated suite of business applications. ERP tools share a common process and data model, covering broad and deep operational end-to-end processes, such as those found in finance, HR, distribution, manufacturing, service and the supply chain.
Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer retention and driving sales growth.
Human Capital Management (HCM) is the effective acquisition, employment and development of a company’s employees through strategic and tactical practices, processes, and applications in order to maximize their economic value and to provide specific competencies for the organizational need.
Artificial Intelligence(AI) is an information resource that can accomplish the creation of intelligent machines that work and react to human beings.There are four types of artificial intelligence: reactive machines, limited memory, theory of mind and self-awareness.