Author: Leon

Why CEOs Should Care About Experience Management

Think Experience Management (XM) is simply the latest jargon du jour? Think again. XM provides immediate feedback about how people perceive a company’s brand and products – as well as employee and customer satisfaction. For CEOs, that’s a powerful tool which promises to bridge the gap between understanding how effectively their company operates and how […]

Three Cloud Innovation Lessons in the Experience Economy

At first glance, online food delivery, quality education, and fine wines might sound like very different market sectors. But one thing they have in common is a commitment to empowering employees so they can deliver amazing customer experiences in the experience economy. Three market leaders shared their respective lessons learned bringing cloud-based solutions to their […]

Next-Gen Robots Are Consummate Team Players

In under five years, IDC analysts predict 40 percent of Global 2000 manufacturers will digitally connect at least 30 percent of robots to a cloud platform for improved operational efficiency and agility. In fact, as artificial intelligence (AI) increasingly powers autonomous things like robots, the No. 1 goal of companies is to connect organizational silos […]

Customer Service Is Three Times Faster When AI Bots, Humans Work Together

It’s one thing to bring conversational bots and robotic process automation (RPA) into business applications. But the strongest opportunity for innovative companies is in combining these capabilities. I discovered how some market leaders have already found this exponential power during one session at the recent SAPPHIRE NOW and ASUG Annual Conference. “It’s the convergence of these technologies that […]

Latest IDC Survey: Customers Are on the Move to SAP S/4HANA

Business innovation goes hand in hand with business process innovation. Intelligent enterprises connect business processes end-to-end for better outcomes. Only seamless processes across the entire value chain that impact whole ecosystems create the kind of experience our customers expect in the intelligence era. This requires an intelligent nucleus as the backbone of those business processes […]


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Business Consulting Seminar

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